No Live Calls Waiting Vicidial / goautodial
Below are the possible causes and solution to get rid of this issue.
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Option 1: Hopper Issue
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- Check the Leads in Hopper under the respective Campaign
- Set the Hopper Level minimum to 500.
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Option 2: Improper Dial Status
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- Check the dial statuses included in the Campaign
- If the new leads are to be dialled then make sure Dial Status NEW must be added
- If you are redialing the Leads , then make sure the respective List is resetted and the respective dial statuses(BUSY,NA,PM) are added in Campaign
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Option 3: Hard Disk issue
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- Due to insufficient space in Hard disk you might face this issue
- type df -h in linux shell to check the freespace in the system harddisk
- if Hard disk shows full (0%) then you have to free up the space or increase the disk size. you might delete the recording from the below folder
/var/spool/asterisk/monitorDONE/ORIG
/var/spool/asterisk/monitorDONE/MP3 or WAV or GSM
- Once Deleting or Increasing the size of the Hard disk , repair your mysql, it might also crashed due to insufficient space , below is the command
mysqlcheck -u root -p –auto-repair –check –optimize –all-databases
- reboot
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Option 4: Server Crash due to Power Outage ,
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- Due to improper shutdown or due to power outage the Mysql might get Crashed, as said above run the mysql repair command and reboot the system
mysqlcheck -u root -p –auto-repair –check –optimize –all-databases
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Option 5: Call Time issue,
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- Check the Local Call Time set in the Campaign.
- if not sure about Local Call Tim, set the Local Call Time to 24hrs
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Option 6: NULL status junk in Mysql ,
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- Delete NULL status in the mysql vicidial_auto_calls tables
- follow the below step to delete
mysql -p
password: (if it is goautodial then vicidialnow is the password, vicibox: vicidial)
mysql> use asterisk
mysql> DELETE FROM vicidial_auto_calls where channel IS NULL
- reboot the machine
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