{"id":133,"date":"2016-06-03T18:43:13","date_gmt":"2016-06-03T18:43:13","guid":{"rendered":"http:\/\/symbioticindia.in\/docu\/?p=133"},"modified":"2016-06-03T18:43:13","modified_gmt":"2016-06-03T18:43:13","slug":"no-live-calls-waiting-vicidial-goautodial","status":"publish","type":"post","link":"http:\/\/symbioticindia.in\/docu\/2016\/06\/03\/no-live-calls-waiting-vicidial-goautodial\/","title":{"rendered":"No Live Calls Waiting Vicidial \/ Goautodial"},"content":{"rendered":"<div class=\"article-header\">\n<h1 class=\"title entry-title\"><\/h1>\n<\/div>\n<div class=\"article-content entry-content\">\n<div dir=\"ltr\">\n<div><i>No Live Calls Waiting Vicidial \/ goautodial<\/i><br \/>\n<i><br \/>\n<\/i><\/p>\n<div class=\"separator\"><a href=\"http:\/\/3.bp.blogspot.com\/-KYgqeAEkckI\/VV7_K3Ez3KI\/AAAAAAAAATE\/GAUhDaieOZY\/s1600\/No_Live_Calls_Waiting_vicidiagoautodial.PNG\"><img decoding=\"async\" src=\"http:\/\/3.bp.blogspot.com\/-KYgqeAEkckI\/VV7_K3Ez3KI\/AAAAAAAAATE\/GAUhDaieOZY\/s1600\/No_Live_Calls_Waiting_vicidiagoautodial.PNG\" border=\"0\" \/><\/a><\/div>\n<\/div>\n<div><\/div>\n<div><i>Below are the possible causes and solution to get rid of this issue.<\/i><\/div>\n<div><\/div>\n<div>******************************<\/div>\n<div><i>Option 1: Hopper Issue<\/i><\/div>\n<p>******************************<\/p>\n<ul>\n<li><i>Check the Leads in Hopper under the respective Campaign<\/i><\/li>\n<li><i>Set the Hopper Level minimum to 500.<\/i><\/li>\n<\/ul>\n<p><i>******************************<\/i><br \/>\n<i>Option 2: \u00a0Improper Dial Status<\/i><br \/>\n<i>******************************<\/i><\/p>\n<ul>\n<li><i>Check the dial statuses included in the Campaign\u00a0<\/i><\/li>\n<li><i>If the new leads are to be dialled then make sure \u00a0 Dial Status <b>NEW<\/b> must be added<\/i><\/li>\n<li><i>If you are redialing the Leads , then make sure the respective List is resetted and the \u00a0respective dial statuses(<b>BUSY,NA,PM)<\/b> are added in Campaign<\/i><\/li>\n<\/ul>\n<p>******************************<\/p>\n<div><i>Option 3: Hard Disk issue<\/i><\/div>\n<div><i>******************************<\/i><\/div>\n<div>\n<ul>\n<li><i>Due to insufficient space in Hard disk you might face this issue<\/i><\/li>\n<li><i>type df -h in linux shell to check the freespace in the system harddisk<\/i><\/li>\n<li><i>if Hard disk shows full (0%) \u00a0then you have to free up the space or increase the disk size. you might delete the recording from the below folder<\/i><\/li>\n<\/ul>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \/var\/spool\/asterisk\/monitorDONE\/ORIG<\/div>\n<\/div>\n<div>\u00a0 \u00a0 \u00a0\/var\/spool\/asterisk\/monitorDONE\/MP3 \u00a0or WAV or GSM<\/div>\n<div>\n<ul>\n<li><i>Once Deleting or Increasing the size of the Hard disk , repair your mysql, it might also crashed due to insufficient space , below is the command\u00a0<\/i><\/li>\n<\/ul>\n<div>\u00a0 \u00a0 mysqlcheck -u root -p &#8211;auto-repair &#8211;check &#8211;optimize &#8211;all-databases<\/div>\n<\/div>\n<div>\u00a0 \u00a0 \u00a0<a href=\"http:\/\/striker24x7.blogspot.in\/2011\/05\/vicidial-mysql-repair-cmd.html\">click here for details on mysql repair<\/a><\/div>\n<div>\n<ul>\n<li>reboot<\/li>\n<\/ul>\n<div><i>******************************<\/i><\/p>\n<div><i>Option 4: Server Crash due to Power Outage ,<\/i><\/div>\n<div><i>******************************<\/i><\/p>\n<ul>\n<li><i>Due to improper shutdown or due to power outage \u00a0the Mysql might get Crashed, as said above run the mysql repair command and reboot the system<\/i><\/li>\n<\/ul>\n<div>\u00a0 \u00a0 \u00a0 \u00a0mysqlcheck -u root -p &#8211;auto-repair &#8211;check &#8211;optimize &#8211;all-databases<\/div>\n<div>\u00a0 \u00a0<a href=\"http:\/\/striker24x7.blogspot.in\/2011\/05\/vicidial-mysql-repair-cmd.html\">click here for details on mysql repair<\/a><\/div>\n<div><i>******************************<\/i><\/div>\n<div>\n<div><i>Option 5: Call Time issue,<\/i><\/div>\n<div><i>******************************<\/i><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div>\n<ul>\n<li><i>Check the Local Call Time set in the Campaign.<\/i><\/li>\n<li><i>if not sure about Local Call Tim, \u00a0set the \u00a0Local Call Time to 24hrs<\/i><\/li>\n<\/ul>\n<div><i>******************************<\/i><\/p>\n<div><i>Option 6: NULL status junk in Mysql ,<\/i><\/div>\n<div><i>******************************<\/i><\/div>\n<\/div>\n<\/div>\n<div>\n<ul>\n<li><i>Delete NULL status in the mysql vicidial_auto_calls tables<\/i><\/li>\n<li><i>follow the below step to delete<\/i><\/li>\n<\/ul>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0mysql -p<\/div>\n<\/div>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0password: \u00a0(if it is goautodial then vicidialnow is the password, \u00a0vicibox: vicidial)<\/div>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u00a0mysql&gt; use asterisk<\/div>\n<div>\u00a0 \u00a0 \u00a0mysql&gt;\u00a0DELETE FROM vicidial_auto_calls where channel IS NULL<\/div>\n<div>\n<ul>\n<li>reboot the machine<\/li>\n<\/ul>\n<div><\/div>\n<div><i>***************************<\/i><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>No Live Calls Waiting Vicidial \/ goautodial Below are the possible causes and solution to get rid of this issue. ****************************** Option 1: Hopper Issue ****************************** Check the Leads in Hopper under the respective Campaign Set the Hopper Level minimum to 500. ****************************** Option 2: \u00a0Improper Dial Status ****************************** Check the dial statuses included in ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"http:\/\/symbioticindia.in\/docu\/2016\/06\/03\/no-live-calls-waiting-vicidial-goautodial\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,23],"tags":[],"class_list":["post-133","post","type-post","status-publish","format-standard","hentry","category-asterisk","category-vicidial"],"_links":{"self":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/133","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/comments?post=133"}],"version-history":[{"count":1,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/133\/revisions"}],"predecessor-version":[{"id":134,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/133\/revisions\/134"}],"wp:attachment":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/media?parent=133"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/categories?post=133"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/tags?post=133"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}