{"id":153,"date":"2016-06-10T13:59:04","date_gmt":"2016-06-10T13:59:04","guid":{"rendered":"http:\/\/symbioticindia.in\/docu\/?p=153"},"modified":"2016-06-10T14:04:03","modified_gmt":"2016-06-10T14:04:03","slug":"vicidial-list-code-reference","status":"publish","type":"post","link":"http:\/\/symbioticindia.in\/docu\/2016\/06\/10\/vicidial-list-code-reference\/","title":{"rendered":"vicidial List Code reference"},"content":{"rendered":"<pre>NEW - New Lead - Lead has not been called, or cannot be called\r\nQUEUE - Lead To Be Called - Lead is about to be sent to an agent\r\nINCALL - Lead Being Called - Agent is talking to the lead\r\nDROP - Agent Not Available - Call was dropped while customer was waiting for an agent\r\nXDROP - Agent Not Available IN - Call was dropped while customer was waiting for an agent on an inbound call\r\nNA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors\r\nCALLBK - Call Back - Callback, both scheduled and non-scheduled\r\nCBHOLD - Call Back Hold - Scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback\r\nA - Answering Machine - Agent-defined Answering Machine\r\nAA - Answering Machine Auto - Dialer-defined Answering Machine\r\nAM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played\r\nAL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played\r\nAMDXFR - Answering Machine Transfer to Call Menu or In-Group\r\nAFAX - Fax Machine Auto - Dialer-defined Fax Machine\r\nB - Busy - Agent-defined Busy signal\r\nAB - Busy Auto - Carrier-received Busy signal\r\nDC - Disconnected Number - Agent-Defined Disconnected number\r\nADC - Disconnected Number Auto - Carrier-received Disconnected number\r\nADCT - Congested Number Auto - Carrier-received Congestion(19,21,34,38)\r\nDEC - Declined Sale - Agent-defined status\r\nDNC - DO NOT CALL - If defined, lead will also go in the VICIDIAL DNC list\r\nDNCL - DO NOT CALL Hopper Match - status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL DNC list\r\nDNCC - DO NOT CALL Hopper Match Campaign- status of a lead that matches the phone number of a lead that has been placed in the VICIDIAL Campaign-specific DNC list for this Campaign\r\nSALE - Sale Made - Agent-defined status\r\nN - No Answer - Agent-defined status\r\nNI - Not Interested - Agent-defined status\r\nNP - No Pitch No Price - Agent-defined status\r\nPU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent\r\nPM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer\r\nXFER - Call Transferred - Call has been sent from an agent to a Closer agent\r\nERI - Agent Error - An agent has closed their browser before dispositioning a lead\r\nDONEM - Agent placed a manual dial phone call and then closed their browser before dispositioning a lead\r\nSVYEXT - Survey sent to Extension - Survey outbound campaign status only\r\nSVYVM - Survey sent to Voicemail - Survey outbound campaign status only\r\nSVYHU - Survey Hungup - Survey outbound campaign status only\r\nSVYREC - Survey sent to Record - Survey outbound campaign status only\r\nHXFER - Hold Recall Transfer to another in-group\r\nHOLDTO - Hold time option call termination on inbound call\r\nQVMAIL - Queue Abandon Voicemail Left\r\nRQXFER - Re-Queue Transfer back to agent\r\nCPDATB - Sangoma Call Progress Detection CPD All-Trunks-Busy\r\nCPDB - Sangoma Call Progress Detection CPD Busy\r\nCPDNA - Sangoma Call Progress Detection CPD No-Answer\r\nCPDREJ - Sangoma Call Progress Detection CPD Reject\r\nCPDINV - Sangoma Call Progress Detection CPD Invalid-Number\r\nCPDSUA - Sangoma Call Progress Detection CPD Service-Unavailable\r\nCPDSI - Sangoma Call Progress Detection CPD Sit-Intercept\r\nCPDSNC - Sangoma Call Progress Detection CPD Sit-No-Circuit\r\nCPDSR - Sangoma Call Progress Detection CPD Sit-Reorder\r\nCPDSUK - Sangoma Call Progress Detection CPD Sit-Unknown\r\nCPDSV - Sangoma Call Progress Detection CPD Sit-Vacant\r\nCPDUK - Sangoma Call Progress Detection CPD Unknown\r\nCPDERR - Sangoma Call Progress Detection CPD Error\r\nTIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action\r\nAFTHRS - Inbound after hours drop, call received outside of in-group call time\r\nNANQUE - Inbound no agent no queue drop, no agent logged in\r\nRAXFER - Remote Agent API transfer\r\nALTNUM - Agent manual Dial Alternate number dialing, number dialed before final disposition\r\nDISPO - Agent in disposition screen when they closed their web browser wiithout selecting dispisition\r\nWAITTO - Wait time option call termination on inbound call\r\nPDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received\r\nIVRXFR - Outbound drop to Call Menu\r\nSVYCLM - Survey sent to Call Menu - Survey outbound campaign status only\r\nMLINAT - Multi-Lead auto-alt-dial lead set to inactive\r\nMAXCAL - Max Calls drop from in-group\r\nLRERR - Outbound Local Channel Resolution Error\r\nQCFAIL - QC_FAIL_CALLBK\r\nQCCANC - QC cancel\r\nQCPASS - QC passed\r\nLSMERG - Agent lead search old lead merge\r\nDISMX - Dispo Call Max Status\r\nINBND - first status of a newly created lead going into the inbound queueing process\r\nUNKXFR - CPD Unknown result Transfer to Call Menu or In-Group\r\nUNKAM - CPD Unknown call sent to a message to be played\r\nUNKAL - CPD Unknown call sent to a message and message has been played\r\nNVAINS - Default status for new inserted lead on phone NVA call\r\n<\/pre>\n","protected":false},"excerpt":{"rendered":"<p>NEW &#8211; New Lead &#8211; Lead has not been called, or cannot be called QUEUE &#8211; Lead To Be Called &#8211; Lead is about to be sent to an agent INCALL &#8211; Lead Being Called &#8211; Agent is talking to the lead DROP &#8211; Agent Not Available &#8211; Call was dropped while customer was waiting ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"http:\/\/symbioticindia.in\/docu\/2016\/06\/10\/vicidial-list-code-reference\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,25,23],"tags":[],"class_list":["post-153","post","type-post","status-publish","format-standard","hentry","category-asterisk","category-goautodial","category-vicidial"],"_links":{"self":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/comments?post=153"}],"version-history":[{"count":1,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/153\/revisions"}],"predecessor-version":[{"id":154,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/153\/revisions\/154"}],"wp:attachment":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/media?parent=153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/categories?post=153"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/tags?post=153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}