{"id":254,"date":"2021-03-24T03:01:23","date_gmt":"2021-03-24T03:01:23","guid":{"rendered":"http:\/\/symbioticindia.in\/docu\/?p=254"},"modified":"2021-03-24T03:25:38","modified_gmt":"2021-03-24T03:25:38","slug":"map","status":"publish","type":"post","link":"http:\/\/symbioticindia.in\/docu\/2021\/03\/24\/map\/","title":{"rendered":"Map"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" src=\"blob:http:\/\/symbioticindia.in\/0fe9bd6e-073d-4e9a-9624-4a15573f672e\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"1024\" src=\"http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-180x1024.png\" alt=\"\" class=\"wp-image-267\" srcset=\"http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-180x1024.png 180w, http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-270x1536.png 270w, http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-360x2048.png 360w, http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-300x1707.png 300w\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" \/><\/figure>\n\n\n\n<p><strong>Oceana 3.7 BootCamp<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Introduction<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_1_day1<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_2_day1<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_3_day1<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">PPT<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Module_1_Oceana_3.7.x_General_Introduction_ver1.1.pptx<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Deployment<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Overview and considerations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Deployment Consideration<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Solution Guide<\/li><li>Deployment Guide<\/li><\/ul>\n\n\n\n<p>\u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chapter-3<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Journey EDM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Breeze Cluster and Nodes<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ED Tasks and Flows<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Omnichannel DB Server<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ACM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana PSTN Voice<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Configure ACM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Configure IVR Assisted Voice Routing<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Deploy Email and Chat<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">verify Voice Email Chat<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_1_day1.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_2_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_3_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_4_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_5_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_6_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_7_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_8_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_9_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_10_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_11_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_12_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_13_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_14_day5.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_15_day5.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_17_day5.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">User_Config<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">User Configuration Login<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_User_Config_18_day6.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_User_Config_20_day6.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_User_Config_21_day6.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Voice_Call<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_22_day7.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_23_day7.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_24_day7.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_exercise_25_day8.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_exercise_26_day8.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Email_Chat<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Traning<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Chat_exercise_30_day9.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Email_27_day8.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Email_exercise_28_day9.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">WebRTC<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">SMS_Social<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">XI_Workspace<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_IX_WS_30_day10.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Widget_FrameWork<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Troubleshooting_32_day10.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">TroubleShooting<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Troubleshooting_31_day10.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Troubleshooting_32_day10.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Engagement_Designer<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Software<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Key Functional Area<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Core infrastructure and applications<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Breeze services<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Platform<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Snap-ins<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Connectivity provider (Communication Manager)<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Modelling contacts<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Resources<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Routing Contacts<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">User Desktop<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Managing Customer details and Data<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Databases storing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana Customer&#8217;s details and Data<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">History and Journey to date<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Mangement and Administration of the contact center components in Oceana<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Users Contact Center Desktop application<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Contact Center reporting<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Real Time<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Historical<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Voice Routing Components<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Breeze<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Avaya Breeze<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura System Manager<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Avaya Aura System Manager<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">AVaya Aura Experience portal<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">AES<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Session Manager<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Call Center Elite<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Communication Manager<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Call Recording<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Workforce Management<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Media Server<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Device Service<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Web Gateway<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Core Breeze Services<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">UCA<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">CSC<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Engagement Designer<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Workflow<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Workflow Tasks<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Work Assignment<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">UCM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Context Store<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">UAC<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Management<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Service Monitor<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Optional Breeze Services<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Chat Bot<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Collaborative Browsing<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">POM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Zang<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Web Text<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Generic Channel<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">AMC (WebRTC)<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Chat<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Email<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Messaging<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Social<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">SMS<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ORC (Digital)<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Breeze DB<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Ocena Omnistore DB<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Omnistore db supplied by Avaya<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Store Transcript data for Digital chanel<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Rules for routing digital Channels<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Attributes for Digital channels for UCA<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">External Data Mart<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Oceana Core Services<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">UCA<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Avaya Control Manager<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>MSSQL DB<\/li><\/ul>\n\n\n\n<p>\u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Control Manager supplied by Avaya<\/p>\n\n\n\n<p>\u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MSQL DB S\/W and Licenses Supplied by Customer Control Manager integrate to Oceana via UCA<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Unified Collaboration Model (UCM)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Resource<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Users<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">User Stations<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">VDN&#8217;s<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Virtual Digital terminals<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Chat<\/li><li>Email<\/li><li>SMS<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Work (interactions)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">inbound voice calls<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">web chats<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Emails<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Digital \/ social media channels<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Features<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">exposes API&#8217;s that allow other oceana components (CSC, UAC,WA) to obtain state notifications about all the oceana agents and work in the system<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Supports Publisher\/Subscriber interface for reporting events<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Events are delivered over REST and also to the reliable eventing framework (REF) which is used by analytics<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">mandatory service for all oceana deployments<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Unified Collaboration Administration (UCA)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">UCA Consumes the configuration information entered into the Avaya Control Manager UI ( stores it in Breeze PostGres DB), and makes this available to the other Oceana Services that need this information<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">UCM<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">UAC<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">WA<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">CSC<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">REF<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">ORC<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">UCA Consists of<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Agents<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Attribute<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Accounts<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Screenpops<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Services<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Provider<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">ORC (Digital)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">SMS<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Social Media<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Co-Browse<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">ChatBot<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Chat<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">AMC (WebRTC)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">WebRTC<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">CSC (Voice)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">PSTN Voice<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Generic<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Generic<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Call Server Connector (CSC)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">TSAPI based applicaiton that connects directly to AES and acts as the interface between CM and the Oceana Applicaiton<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Functions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Maintains state in the UCM<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Agents voice resources (Stations)<\/li><li>CM VDN&#8217;s used by Oceana<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">The applicaiton at the end of Adjunct Route used to send information about the customer voice call from CM to Oceana<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Creates and manage normalized (generic) interaciton objects in UCM when inbound and outbound voice interactions arrive at\/from oceana<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Mandatory component for voice deployment<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Engagement Designer (ED)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">All work types (voice,email,chat etc) result in an ED workflow being started in order to direct the work to a suitable resource<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ED exposes task-based user interface for authoring workflows and is the single workflow tool<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Default ED flows for routing , transfering to service and other tasks<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Flows can be modified by customers , partners and system integrators<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">mandatory service<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Work Assignment (WA)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">matching engine<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">matches work(contact) to resources (Agent)<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">matching rules<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>MIA<\/li><li>LOA<\/li><li>Greatest need<\/li><li>Proficiency<\/li><li>Match Update<\/li><li>Specific Resource<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">may choose the most highly skilled , least occumied, sales agent<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Tracks the state of agents via its connection to UCM and Oceana Providers<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Mandatory for all oceana Deployents<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Context Store (CS)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">store of contextual information about contacts (Work)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Interaction Context can be taken from either an IVR or Communicaiton manager vector for PSTN voice or WebRTC Voice and Video<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Chat during the initial browsing session that my precede the end user clicking the live chat now button<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">CS also provides the mechanism to integrate to the mandatory external data mart db which stores data used to build up the customer journey<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Mandatory snap-in for all oceana deployment<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">WorkSpaces(WS)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">HTML5 Desktop<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">OmniStore Database<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">OCPDS<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Degital Chanel Configuration Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Attributes<\/li><li>Email Parsing Rules<\/li><li>Chat reponses<\/li><li>SMS and Social responses<\/li><\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">OminiChannel Resource Conector (ORC)<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Avaya WFO Integration to Analytics for real time<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Analytics Real Time Interface<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Uses Kafka technology to deliver real time event information to WFM<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Offers a number of mesure streams, each of which require an explicit subscription by WFM to enable the flow of event to WFM<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Currently WFM only subscribes for a single measure stream- AGENTMEASURES<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><a>Large number of measures avaliable in stream for Adherence only uses followings<\/a><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>agentId<\/li><li>agentState<\/li><li>nrReasonCode<\/li><li>nrReasonCodeName<\/li><li>lastStateChangeTimestamp<\/li><\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">Customer Provided Platforms and Custom Applications<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">External Data Mart<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Webserver<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Email Server<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">SMS Gateways<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Self Service Custom IVR Applications<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Custom ED Flows<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Webserver to host custom widgets<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Mndatory requirement for produciton deployments with oceana voice routing<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Mandatory requirement for production deployments with oceana voice , voice and digital or digital only<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\"><a>Optional for all production deployments<\/a><\/h1>\n","protected":false},"excerpt":{"rendered":"<p>Oceana 3.7 BootCamp Introduction Training Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_1_day1 Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_2_day1 Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_3_day1 PPT Module_1_Oceana_3.7.x_General_Introduction_ver1.1.pptx Deployment Overview and considerations Deployment Consideration Solution Guide Deployment Guide \u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chapter-3 Customer Journey EDM Breeze Cluster and Nodes ED Tasks and Flows Omnichannel DB Server ACM Oceana PSTN Voice Configure ACM Configure IVR Assisted Voice Routing Deploy Email and Chat verify Voice Email Chat ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"http:\/\/symbioticindia.in\/docu\/2021\/03\/24\/map\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-254","post","type-post","status-publish","format-standard","hentry","category-oceana"],"_links":{"self":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/comments?post=254"}],"version-history":[{"count":3,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/254\/revisions"}],"predecessor-version":[{"id":269,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/254\/revisions\/269"}],"wp:attachment":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/media?parent=254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/categories?post=254"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/tags?post=254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}