{"id":254,"date":"2021-03-24T03:01:23","date_gmt":"2021-03-24T03:01:23","guid":{"rendered":"http:\/\/symbioticindia.in\/docu\/?p=254"},"modified":"2021-03-24T03:25:38","modified_gmt":"2021-03-24T03:25:38","slug":"map","status":"publish","type":"post","link":"http:\/\/symbioticindia.in\/docu\/2021\/03\/24\/map\/","title":{"rendered":"Map"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-style-default\"><img decoding=\"async\" src=\"blob:http:\/\/symbioticindia.in\/0fe9bd6e-073d-4e9a-9624-4a15573f672e\" alt=\"\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"180\" height=\"1024\" src=\"http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-180x1024.png\" alt=\"\" class=\"wp-image-267\" srcset=\"http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-180x1024.png 180w, http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-270x1536.png 270w, http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-360x2048.png 360w, http:\/\/symbioticindia.in\/docu\/wp-content\/uploads\/2021\/03\/Oceana-3.7-BootCamp-2-300x1707.png 300w\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Oceana 3.7 BootCamp<\/strong><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Introduction<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_1_day1<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_2_day1<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_3_day1<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">PPT<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Module_1_Oceana_3.7.x_General_Introduction_ver1.1.pptx<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Deployment<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Overview and considerations<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Deployment Consideration<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Solution Guide<\/li><li>Deployment Guide<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chapter-3<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Journey EDM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Breeze Cluster and Nodes<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ED Tasks and Flows<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Omnichannel DB Server<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ACM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana PSTN Voice<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Configure ACM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Configure IVR Assisted Voice Routing<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Deploy Email and Chat<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">verify Voice Email Chat<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_1_day1.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_2_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_3_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_4_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_5_day2.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_6_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_7_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_8_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_9_day3.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_10_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_11_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_12_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_13_day4.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_14_day5.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_15_day5.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Raman_Deployment_17_day5.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">User_Config<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">User Configuration Login<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_User_Config_18_day6.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_User_Config_20_day6.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_User_Config_21_day6.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Voice_Call<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_22_day7.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_23_day7.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_24_day7.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_exercise_25_day8.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Voice_exercise_26_day8.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Email_Chat<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Traning<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Chat_exercise_30_day9.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Email_27_day8.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Email_exercise_28_day9.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">WebRTC<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">SMS_Social<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">XI_Workspace<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_IX_WS_30_day10.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Widget_FrameWork<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Troubleshooting_32_day10.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">TroubleShooting<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Training<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Troubleshooting_31_day10.mp4<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana_Bootcamp_Aug_2020-Hergen_Troubleshooting_32_day10.mp4<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Engagement_Designer<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Software<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Key Functional Area<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Core infrastructure and applications<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Breeze services<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Platform<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Snap-ins<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Connectivity provider (Communication Manager)<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Modelling contacts<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Resources<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Routing Contacts<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">User Desktop<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Managing Customer details and Data<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Databases storing<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Oceana Customer&#8217;s details and Data<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">History and Journey to date<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Mangement and Administration of the contact center components in Oceana<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Users Contact Center Desktop application<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Oceana Contact Center reporting<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Real Time<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Historical<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Voice Routing Components<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Breeze<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Avaya Breeze<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura System Manager<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Avaya Aura System Manager<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">AVaya Aura Experience portal<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">AES<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Session Manager<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Call Center Elite<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Communication Manager<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Call Recording<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Workforce Management<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Media Server<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Device Service<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Avaya Aura Web Gateway<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Core Breeze Services<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">UCA<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">CSC<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Engagement Designer<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Workflow<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Workflow Tasks<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Work Assignment<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">UCM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Context Store<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">UAC<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Management<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Service Monitor<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Optional Breeze Services<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Chat Bot<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Collaborative Browsing<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">POM<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Zang<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Web Text<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Generic Channel<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">AMC (WebRTC)<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Chat<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Email<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Messaging<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Social<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">SMS<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ORC (Digital)<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Breeze DB<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Ocena Omnistore DB<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Omnistore db supplied by Avaya<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Store Transcript data for Digital chanel<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Rules for routing digital Channels<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Attributes for Digital channels for UCA<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">External Data Mart<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Oceana Core Services<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">UCA<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Avaya Control Manager<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>MSSQL DB<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Control Manager supplied by Avaya<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; MSQL DB S\/W and Licenses Supplied by Customer Control Manager integrate to Oceana via UCA<\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Unified Collaboration Model (UCM)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Resource<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Users<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">User Stations<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">VDN&#8217;s<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Virtual Digital terminals<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Chat<\/li><li>Email<\/li><li>SMS<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Work (interactions)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">inbound voice calls<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">web chats<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Emails<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Digital \/ social media channels<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Features<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">exposes API&#8217;s that allow other oceana components (CSC, UAC,WA) to obtain state notifications about all the oceana agents and work in the system<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Supports Publisher\/Subscriber interface for reporting events<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Events are delivered over REST and also to the reliable eventing framework (REF) which is used by analytics<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">mandatory service for all oceana deployments<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Unified Collaboration Administration (UCA)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">UCA Consumes the configuration information entered into the Avaya Control Manager UI ( stores it in Breeze PostGres DB), and makes this available to the other Oceana Services that need this information<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">UCM<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">UAC<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">WA<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">CSC<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">REF<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">ORC<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">UCA Consists of<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Agents<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Attribute<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Accounts<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Screenpops<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Services<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Provider<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">ORC (Digital)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Email<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">SMS<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Social Media<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Co-Browse<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">ChatBot<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Chat<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">AMC (WebRTC)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">WebRTC<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">CSC (Voice)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">PSTN Voice<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Generic<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Generic<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Call Server Connector (CSC)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">TSAPI based applicaiton that connects directly to AES and acts as the interface between CM and the Oceana Applicaiton<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Functions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Maintains state in the UCM<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Agents voice resources (Stations)<\/li><li>CM VDN&#8217;s used by Oceana<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">The applicaiton at the end of Adjunct Route used to send information about the customer voice call from CM to Oceana<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Creates and manage normalized (generic) interaciton objects in UCM when inbound and outbound voice interactions arrive at\/from oceana<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Mandatory component for voice deployment<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">Engagement Designer (ED)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">All work types (voice,email,chat etc) result in an ED workflow being started in order to direct the work to a suitable resource<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">ED exposes task-based user interface for authoring workflows and is the single workflow tool<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Default ED flows for routing , transfering to service and other tasks<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Flows can be modified by customers , partners and system integrators<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">mandatory service<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Work Assignment (WA)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">matching engine<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">matches work(contact) to resources (Agent)<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">matching rules<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>MIA<\/li><li>LOA<\/li><li>Greatest need<\/li><li>Proficiency<\/li><li>Match Update<\/li><li>Specific Resource<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">may choose the most highly skilled , least occumied, sales agent<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">Tracks the state of agents via its connection to UCM and Oceana Providers<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Mandatory for all oceana Deployents<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Context Store (CS)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">store of contextual information about contacts (Work)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Interaction Context can be taken from either an IVR or Communicaiton manager vector for PSTN voice or WebRTC Voice and Video<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Chat during the initial browsing session that my precede the end user clicking the live chat now button<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">CS also provides the mechanism to integrate to the mandatory external data mart db which stores data used to build up the customer journey<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Mandatory snap-in for all oceana deployment<\/h3>\n\n\n\n<h1 class=\"wp-block-heading\">WorkSpaces(WS)<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">HTML5 Desktop<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">OmniStore Database<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">OCPDS<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Degital Chanel Configuration Data<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Attributes<\/li><li>Email Parsing Rules<\/li><li>Chat reponses<\/li><li>SMS and Social responses<\/li><\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">OminiChannel Resource Conector (ORC)<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Avaya WFO Integration to Analytics for real time<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Analytics Real Time Interface<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Uses Kafka technology to deliver real time event information to WFM<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Offers a number of mesure streams, each of which require an explicit subscription by WFM to enable the flow of event to WFM<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">Currently WFM only subscribes for a single measure stream- AGENTMEASURES<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><a>Large number of measures avaliable in stream for Adherence only uses followings<\/a><\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>agentId<\/li><li>agentState<\/li><li>nrReasonCode<\/li><li>nrReasonCodeName<\/li><li>lastStateChangeTimestamp<\/li><\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">Customer Provided Platforms and Custom Applications<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">External Data Mart<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Webserver<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Email Server<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">SMS Gateways<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Self Service Custom IVR Applications<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Custom ED Flows<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Customer Webserver to host custom widgets<\/h2>\n\n\n\n<h1 class=\"wp-block-heading\">Mndatory requirement for produciton deployments with oceana voice routing<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\">Mandatory requirement for production deployments with oceana voice , voice and digital or digital only<\/h1>\n\n\n\n<h1 class=\"wp-block-heading\"><a>Optional for all production deployments<\/a><\/h1>\n","protected":false},"excerpt":{"rendered":"<p>Oceana 3.7 BootCamp Introduction Training Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_1_day1 Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_2_day1 Oceana_Bootcamp_Aug_2020-Hergen_Oceana_Intro_3_day1 PPT Module_1_Oceana_3.7.x_General_Introduction_ver1.1.pptx Deployment Overview and considerations Deployment Consideration Solution Guide Deployment Guide \u2022&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Chapter-3 Customer Journey EDM Breeze Cluster and\u2026<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-254","post","type-post","status-publish","format-standard","hentry","category-oceana"],"_links":{"self":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/comments?post=254"}],"version-history":[{"count":3,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/254\/revisions"}],"predecessor-version":[{"id":269,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/254\/revisions\/269"}],"wp:attachment":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/media?parent=254"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/categories?post=254"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/tags?post=254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}