Procedure:<\/em>
\nYou will need to patch FreePBX. At the bottom of the posts there is a patch for 2.9 and 2.10+<\/p>\nThis patch modified FreePBX to add dialplan which adds the SPYGROUP, which is how we monitor a specific queue.<\/p>\n
After successfully modifying the functions.inc, we need to edit \/etc\/asterisk\/extensions_custom.conf<\/p>\n
Add the following code (1 time hint: if you already have an ext-local-custom context, then add that line there, don\u2019t make 2 of them):<\/p>\n
\n[ext-local-custom]
\nexten => _*200X.,1,Gosub(sub-my-chanspy,s,1(${EXTEN:4}))<\/code><\/p>\n[sub-my-chanspy]
\n;include => app-chanspy-custom
\nexten => s,1,Macro(user-callerid,)
\nexten => s,n,Answer
\nexten => s,n,Wait(1)
\nexten => s,n,ChanSpy(,g(q${ARG1}))
\nexten => s,n,Hangup
\n<\/code><\/p>\nNow, make a minor change in FreePBX and then apply config to make freepbx recreate the dialplan and reload it. Now you can spy on any channel in your queue.<\/p>\n
If your primary queue is 5000 Try it out by dialing *2005000.<\/p>\n
Note<\/em>: This will only spy on calls that come into the queue AFTER you apply these changes, so it won\u2019t let you spy on active calls made before the change.<\/p>\nExpert tip<\/em>: If you want the ability to barge,as well as listen, then add the d flag to the ChanSpy command.
\n
\nexten => s,n,ChanSpy(,dg(q${ARG1}))
\n<\/code>
\nNow you can switch modes by pressing 4,5,and 6
\n4 \u2013 Spy\/Listen
\n5 \u2013 Whisper
\n6 \u2013 Barge<\/p>\nHope you enjoyed today\u2019s tip!
\nIf this article helps you, please +1! ( At the bottom of the post )<\/p>\n
Patch Files<\/em>:(If the diff fails, just look for lines 390-397, and insert the 2 lines with a + on them, between the lines without them)
\nFor 2.9 \u2013 \/var\/www\/html\/admin\/modules\/queues\/functions.inc.php
\n
\n***************
\n*** 390,397 ****
\n\/\/ Inform all the children NOT to send calls to destinations or voicemail
\n\/\/
\n$ext->add('ext-queues', $exten, '', new ext_setvar('__NODEST', '${EXTEN}'));
\n+ \/\/add SPYGROUP=q1000
\n+ $ext->add('ext-queues',$exten,'', new ext_set('__SPYGROUP','q'.$exten));<\/code><\/p>\n\/\/ deal with group CID prefix
\nif ($grppre != '') {
\n--- 390,395 ----
\n<\/code>
\nFor 2.10: \/var\/www\/html\/admin\/modules\/queues\/functions.inc.php\/dialplan.php
\n
\n***************
\n*** 120,127 ****
\n* Virtual Queue Settings, dialplan designed so these can be changed by other modules and those changes
\n* will override the configured changes here.
\n*\/
\n+ \/\/add SPYGROUP=q1000
\n+ $ext->add($c,$exten,'', new ext_set('__SPYGROUP','q'.$exten));
\n\/\/ deal with group CID prefix
\n$ext->add($c, $exten, '', new ext_set('QCIDPP', '${IF($[${LEN(${VQ_CIDPP})}>0]?${VQ_CIDPP}' . ':' . ($grppre == '' ? ' ':$grppre) . ')}'));
\n$ext->add($c, $exten, '', new ext_execif('$[\"${QCIDPP}\"!=\"\"]', 'Macro', 'prepend-cid, ${QCIDPP}'));
\n--- 120,125 ----<\/code><\/p>\n","protected":false},"excerpt":{"rendered":"In this installment of hackrr.com, we are going to talk about listening to specific queues with FreePBX. Previously, we showed you how to How to barge with freepbx,\u2026<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-99","post","type-post","status-publish","format-standard","hentry","category-asterisk"],"_links":{"self":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":1,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/99\/revisions"}],"predecessor-version":[{"id":100,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/posts\/99\/revisions\/100"}],"wp:attachment":[{"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/media?parent=99"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/categories?post=99"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/symbioticindia.in\/docu\/wp-json\/wp\/v2\/tags?post=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}