This campaign has zero leads in the dial hopper
This campaign has 0 leads in the dial hopper !
This campaign has zero leads in the dial hopper
No Leads in the Hopper to dial
Follow the below step to get rid of the above error /problem
Troubleshoot 1:
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LIST
Check the List is ACTIVE
Check Proper Campaign is selected
Check , Leads are there to dial
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CAMPAIGN
Check the Campaign is ACTIVE
Set Y to No Hopper Leads Login
Change the Dial time in campaign LOCAL CALL TIME = 24Hour -default 24hrs calling
Check the Dial status selected to dial. ( For NEW leads select NEW)
If you are redialling the dialled Leads then make sure you have selected the proper dial status , for eg: if you are dialling BUSY, NA , CALLBACK ,… Numbers, Then select these dial status in the campaign . Then go to the List and select you list. Then set Y to “Reset Lead-Called-Status for this list” submit.
check the dialmethod : Ratio or Adaptive or manual
Check the Min Hopper lever ( use 500 to 1000 for bettter result)
Select Force Reset of Hopper to Y and check the Hopper level in next one minute
If the above trouble shot fails follow the next
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Troubleshoot 2:
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It may also cause due to Mysql crash due to power loss , no proper shutdown .
check how many screens are running screen -list
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There are screens on:
3803.ASTsend (Detached)
3800.ASTupdate (Detached)
3812.ASTVDremote (Detached)
3561.ASTfastlog (Detached)
3806.ASTlisten (Detached)
3586.astshell20120904153303 (Detached)
3591.asterisk (Detached)
3809.ASTVDauto (Detached)
21769.ASTVDadapt (Detached)
9 Sockets in /var/run/screen/S-root.
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If any one screen missing run the mysql repair command steps to repair link
Debugging the Hopper script
Run the below command to check the problem in the Hopper
/usr/share/astguiclient/AST_VDhopper.pl –debugX
for more options
/usr/share/astguiclient/AST_VDhopper.pl –help
Note:
If you have changed your server ip dont forget to run the Ip update script
“/usr/share/astguiclient/ADMIN_update_server_ip.pl”
Once the above troubleshoot done , give safe reboot to the server (command to reboot shutdown -r now)
and then login as agent and check the hopper level
For support
bmscorpio1
bmscorpio1@gmail.com