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    Telephony Integration and Implementations

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    Avaya Contact Center Implementation

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    CRM Integration and Implementation

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    Profiessional Services

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    Software Development

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    Contact Center Services

Why Choose Us?

 
 

Our solutions Portfolio allows customers to integrate CRM and communication platforms, including CTI, across the enterprise, for call center agents, knowledge workers, and mobile staff. Our products are certified by our partners and allow businesses to more effectively manage all types of customer relations while delivering superior levels of customer service and improving productivity.

We delivers integration software to companies that realize the benefits of connecting multi-channel communications to the business applications used by their enterprise.Our Application features an open architecture that easily and seamlessly integrates customer relationship management (CRM), database and custom applications to communication channels like phone, email, social Media Network and web.

 

Professional Services

 

STSPL Professional Services

STSPL Professional Services ensure that your real-time reporting solution is tailored to your specific requirements and fully integrated with your existing ACD platform. Our team ensure your real-time reporting solutions is expertly integrated with your existing ACD platform and delivers the data and customized reporting views that will have the greatest possible impact on the performance of your contact center and staff.

Our team will work with you to integrate and consolidate real-time data from additional contact center systems, such as your standalone WFM, outbound dialer or social media platform.

Contact Center Professional Services

STSPL professional services areas of expertise include:

Data Integration Services

We offer certified connections to Avaya, Asterisk, GotoAutodial, Vicidial and Elastix via socket, ODBC or XML interfaces. This allows us to extract and display available table metrics as well as customized or personalized data. We also provide connections to leading outbound dialer, workforce management and IVR platforms, as well as CRM and other non-contact center systems including back office systems and home-grown applications.

Avaya Solutions

Avaya/Asterisk Based Contact Center Solutions Consists of followings :

 

avayaasteriskgoautodialvicidialElastixs

Application Integration and Migration

Changing ACD vendors? Looking for Integration with CRM (Siebel/SugarCRM/ZOHO/Microsoft Dynmics and other CRM's) Adding a new social media platform? Introducing cloud applications or seats? Our Professional Services will help you integrate your new application or platform with your existing real-time reporting solution and keep everything up and running throughout the transition.

< SiebelSugarcrm ZohoMicrosoft

Management Services

Managed Services

  • Contact Center as a Services

  • Provide Solution as a Services

  • Provide Solution as a Service

  • Fast Implementation

  • Low Cost Setup Fee

  • No Telecom Equipment or software to Purchase

  • No Long Term Contract

  • Dedicated Support Teams

  • Only pay for the Service you use

Software Development

  • Optimized your processes

  • Project Managed for your timelines

  • Focused on user Experience

  • On-Budget and on Time

  • On Going Support & Enhancement

  • Integration with other Systems

Offerings

  • IP Contact Center

  • IVR and Speech

  • Recording and Quality Management

Business Process Outsourcing

BPO

We help you reduce costs and increase operational efficiency. Back office services draw substantially on our deep industry-based knowledge and support the entire life cycle of your customers.

Weather you are looking for Data entry or data cleansing and profiling or data capture our back office services are designed for you as we will help you achieve your objectives easily and hassle free and let you focus on the outputs rather than the underlying details of the service which consumes time and resources.

Our approach to data and the technologies we employ enable us to deliver the highest levels of data quality, accuracy, and quick turnaround, but also address your need for document and data security and confidentiality.

At STSPL we are looking at Information Governance as a discipline that oversees the management of your enterprise’s information. By bringing together the right people, processes, policies, and metrics, Information Governance delivers trusted, consistent, and clear information throughout your organization to enable organizations to meet their business goals in various areas like Business Process Efficiency, Business Analytics and Compliance.

Various Information Management Initiative (and especially the combination of these initiatives) are supporting the organizations to achieve their business goals.

We help you assure up-to-date and qualified data for your clients, resellers and distributers and any other aspect within your organization with a very cost effective and innovative information governance services.

Contact Center Solutions

 

Solution, Architect and Implementations

Professional Services (Support/Services)

Data and Application Connector

Dashboard and Analytics

Integration Platform

Telephoney and CRM Implementation  

Meet the Team

Voice & BPO Contact Center Services

  • Inbound Call Center
  • Outbound Call Center
  • HelpDesk Call Center
  • Technical support
  • Collections