| Field Name |
Description |
Location |
| closecallid |
closed call table Primary key |
|
| lead_id |
ID of Lead |
vicidial/admin_modify_lead.php?lead_id= |
| list_id |
ID of List |
vicidial/admin_modify_lead.php?lead_id= |
| campaign_id |
Alpha Numeric Campaign ID |
from Vicidial Campaigns |
| call_date |
Date and Time call was made |
|
| start_epoch |
Start of Call Time |
|
| end_epoch |
End of Call Time |
|
| length_in_sec |
Total Length of call in seconds |
vicidial/AST_agent_performance_detail.php |
| status |
what happpened to the call |
Samples: AFTHRS = did not match call times for an Ingroup or Call Menu; NANQUE = no agent was available |
| phone_code |
from lead record |
vicidial/admin_modify_lead.php?lead_id= |
| phone_number |
from lead record |
vicidial/admin_modify_lead.php?lead_id= |
| user |
User ID |
vicidial/AST_agent_time_detail.php |
| comments |
Explanation related to Status in this table |
More information related to status: for instance: “After Hours Drop” when status is “AFTHRS”. |
| processed |
|
|
| queue_seconds |
Wait time before arriving at an agent |
|
| user_group |
user group of agent who handled this call record |
|
| xfercallid |
|
|
| term_reason |
Call Termination Reason |
Samples: AGENT; ABANDON; CALLER |
| uniqueid |
Unique ID assigned by asterisk |
|
| agent_only |
|
|
| queue_position |
|
|